Return & Refund Policy – Velzy Prime

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

• Item must be unused and in the same condition that you received it
• Item must be in original packaging
• Proof of purchase is required

To start a return, contact us at dineshchhimpa039@gmail.com.

Non-Returnable Items

Certain types of items cannot be returned:

• Personal care items
• Perishable goods
• Customized or personalized products
• Clearance or sale items

Refunds

Once we receive and inspect your return, we will notify you about the approval of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again
• Contact your credit card company
• Contact your bank

If you still have not received your refund, contact us at dineshchhimpa039@gmail.com.

Damaged or Wrong Products

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos.

Exchanges

We only replace items if they are defective or damaged. Contact us at dineshchhimpa039@gmail.com for exchange requests.

Return Shipping

Customers may be responsible for return shipping charges unless the item is defective or incorrect.