Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays. If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you via email.
Shipping Time
- India: 5–10 business days
- Remote Areas: 7–12 business days
- International (if applicable): 10–20 business days
Delivery times are estimates and may vary depending on your location, courier partner, and unforeseen delays.
Shipping Charges
- Free Shipping: Available on selected products or promotional offers
- Standard Shipping Fee: Calculated at checkout (if applicable)
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.
Delayed or Lost Packages
Velzy Prime is not responsible for delays caused by courier services, natural disasters, or incorrect shipping details. If your package appears lost, please contact us at dineshchhimpa039@gmail.com and we will assist you.
Incorrect Address
Customers are responsible for providing the correct shipping address. If an incorrect address is provided, Velzy Prime will not be responsible for lost packages.
Damaged Items
If you receive a damaged product, please contact us within 48 hours of delivery with photos and order details at dineshchhimpa039@gmail.com.
Contact Us
For any shipping-related questions, contact us:
Velzy Prime
Email: dineshchhimpa039@gmail.com